Technical Support

Technical support is FREE within the first year from the date of purchase. We have a friendly and courteous staff that have seen and resolved all technical support requests and can resolve your technical support issue as well.

Contact Support

Pre-Sales Questions

Open Support Ticket
The best way to reach support is by e-mail. Our e-mail address is ; you can also reach us by phone at 608-444-6575. However, we appreciate e-mail because it gives us time to research the question and provide the best solution. We check e-mail often and will respond as quickly as we can.

Common questions with answers are posted below.

  1. The setup files are corrupted. How do I resolve this?
  2. What does "Not a Valid Win 32 application" mean? How do I resolve?

  1. Boxes appear jumbled on screen. Adjust DPI.
Technical support is FREE within the first year from Please do not hesitate to send us an e-mail ( if you have questions, comments or if you come across something that would contribute to this section.