The software downloaded but will not install. What should I check?
Confirm the installer came from the relevant LawFirmSoftware.com product page. Close open copies of the program, check the Windows download/security message, and make sure your account has permission to install applications. If the file is blocked or its publisher cannot be verified, contact support before proceeding.
I installed the program, but it will not open.
Try launching it from the Windows Start menu or its installed shortcut, then restart Windows if needed. If it still fails, note whether an error message appears, and send us the product name, Windows version, and error text.
I purchased the license. How do I activate it?
For new WooCommerce purchases, retain your order number and the User ID or Installation ID shown by the installed software. Contact info@lawfirmsoftware.com to arrange activation; the new automatic LFX issuance service is not yet enabled. If you purchased previously using PayPal, the existing legacy purchase-confirmation page remains available for those transactions.
Why is the printed form cut off or misaligned?
First inspect Print Preview. Check Letter/A4 paper size, portrait/landscape orientation, printer margins, and scaling. For forms requiring precise placement, try Actual Size or 100% and test on plain paper. Also verify the form revision matches the filing year you need.
How do I save a PDF instead of printing on paper?
If your program offers PDF output, use that function. Otherwise, when supported, choose Print and select Microsoft Print to PDF as the printer in Windows. Review the resulting file before sharing or submitting it.
Does a free trial support every form and filing year?
Not necessarily. Features, form editions, and trial limits differ by product. Open the current trial and verify the precise form and revision you need before purchasing or filing. Government forms and instructions can change.
Can I move the software to a new computer or reinstall it?
Installation, licensing, and local-data transfer vary by product. Back up your working files first and contact us with the product and order details before removing the existing installation. Reinstallation does not automatically guarantee your saved files or registration will transfer.