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Technical Support

Technical support is FREE within the first year from the date of purchase.  We have a friendly and courteous staff that have seen and resolved all technical support requests and can resolve your technical support issue as well.

Contact Support

Pre-Sales Questions

Open Support Ticket

The best way to reach support is by e-mail.  Our e-mail address is ; you can also reach us by phone at 608-444-6575.  However, we appreciate e-mail because it gives us time to research the question and provide the best solution. We check e-mail often and will respond as quickly as we can.

Common questions with answers are posted below.


  1. The setup files are corrupted.  How do I resolve this?

  2. What does "Not a Valid Win 32 application" mean? How do I resolve?

  3. What does "Publisher could not be verified" mean?

PDF Driver

  1. How can I install or re-install the PDF print driver?


  1. It print's black where it should print white or the printout is missing lines.

  2. The software prints extremely slow.

Screen Resolution and DPI Setting

  1. The program is really big for the screen.  How can I make the program appear smaller? How can I change the screen resolution?

  2. The text on the screen is not aligned with the edit boxes and appears jumbled.  How can I align the text with the edit boxes?

    This is a very easy solution.  You just need to change the DPI setting to 96 DPI. Step-by-step explanations are provided below:
    - Change DPI Settings XP
    - Change DPI Settings VISTA

    - Change DPI Settings Windows 7

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f you come across something that would contribute to this section.


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