Technical support is FREE within the first
year from the date of purchase. We have a
friendly and courteous staff that have seen and resolved
all technical support requests and can resolve your technical support
issue as well.
The best way to reach
support is by e-mail. Our e-mail address is
firstname.lastname@example.org ; you
can also reach us by phone at 608-444-6575. However, we appreciate
e-mail because it gives us time to research the question and provide the
best solution. We check e-mail often and will respond as quickly as we can.
Common questions with
answers are posted below.
The setup files are corrupted. How do
I resolve this?
What does "Not a Valid Win 32
application" mean? How do I resolve?
What does "Publisher could not be verified" mean?
How can I install or re-install the PDF
It print's black where it should print white
or the printout is missing lines.
The software prints extremely slow.
Screen Resolution and
The program is really big for the
screen. How can I make the program appear smaller? How can I
change the screen resolution?
The text on the screen
is not aligned with the edit boxes and appears jumbled. How can I
align the text with the edit boxes?
This is a very easy solution. You
just need to change the DPI setting to 96 DPI. Step-by-step explanations
are provided below:
- Change DPI Settings XP
- Change DPI Settings VISTA
Change DPI Settings Windows
Please do not hesitate to send us an e-mail (email@example.com) if you have questions, comments or if
you come across something that would contribute to this section.